Changes & Cancellations
If you’d like to modify or cancel your order, please contact us at support@thefangear.com as soon as possible. We will do our best to accommodate your request.
Orders can only be modified or cancelled before they enter the shipping process. Once shipping has begun, cancellations are not possible.
Exchange Policy
We want you to love your gear. If you receive the wrong size, color, or a defective/damaged item, contact us within 30 days of receiving your order (based on tracking notification), with photos and your order number. We’ll make it right.
For wrong or damaged deliveries, we will send a replacement at no extra cost, and you may keep the incorrect or damaged item as a gesture of apology.
If the item is correct but doesn’t fit or look how you expected, you have two options:
- Keep the item: pay a small Shipping & Handling fee, and we will send you a replacement. No need to return the original.
- Return the item (unused, unwashed, undamaged, tags intact) at your cost; once we receive it, we’ll send out the new one.
Exchanges are permitted once per order.
Exchange items must match the original item in design and in the same gender/size chart used in the first order.
Items on clearance, sale, or given freely as promotions cannot be exchanged.
Refund Policy
If you do not receive your order within the guaranteed delivery window (excluding processing time), you may request either a refund or a reshipment.
Refund requests must be submitted within 7 days after the date marked delivered per tracking.
To request a refund, contact us via our Contact Us page or email with reason, order number, and supporting info.
If approved, refunds will be processed back to your original method of payment, typically within a few business days.
Non-Refundable / Invalid Refund Situations
Refunds may be denied or considered invalid under circumstances such as:
Items are on sale or were free (promotional).
You provided the wrong shipping address.
You changed your mind after receiving the item (unless defective/wrong).
Items are customized or printed-on-demand, except in cases of defect or error on our part.
You did not pay customs or import fees required for your shipment.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@thefangear.com and send your item to provided address.