order Changes & Cancellations
- If you’d like to modify or cancel your order, please contact us at support@thefangear.com as soon as possible. We will do our best to accommodate your request.
- Orders can only be modified or cancelled before they enter the shipping process. Once shipping has begun, cancellations are not possible.
Exchange Policy
- We want you to love your gear. If you receive the wrong size, color, or a defective/damaged item, contact us within 30 days of receiving your order (based on tracking notification), with photos and your order number. We’ll make it right.
- For wrong or damaged deliveries, we will send a replacement at no extra cost, and you may keep the incorrect or damaged item as a gesture of apology.
- If the item is correct but doesn’t fit or look how you expected, you have two options:
- Keep the item: pay a small Shipping & Handling fee, and we will send you a replacement. No need to return the original.
- Return the item (unused, unwashed, undamaged, tags intact) at your cost; once we receive it, we’ll send out the new one.
- Exchanges are permitted once per order.
- Exchange items must match the original item in design and in the same gender/size chart used in the first order.
- Items on clearance, sale, or given freely as promotions cannot be exchanged.
Refund Policy
- If you do not receive your order within the guaranteed delivery window (excluding processing time), you may request either a refund or a reshipment.
- Refund requests must be submitted within 7 days after the date marked delivered per tracking.
- To request a refund, contact us via our Contact Us page or email with reason, order number, and supporting info.
- If approved, refunds will be processed back to your original method of payment, typically within a few business days.
Non-Refundable / Invalid Refund Situations
Refunds may be denied or considered invalid under circumstances such as:
- You provided the wrong shipping address.
- You changed your mind after receiving the item (unless defective/wrong).
- Items are customized or printed-on-demand, except in cases of defect or error on our part.
- You did not pay customs or import fees required for your shipment.
- Items are on sale or were free (promotional).